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Claire is on a mission to inspire businesses to thrive and spiral up their profit by bringing more care into their businesses, making game changing decisions in their culture, enhancing their environments, increasing their employees’ engagement and loyal customers, through a more focussed CX & EX Culture.
Being listed No 5 in the Top 30 Global Customer Service Gurus, she is a CX Speaker, CX Adviser and trainer; specialising in Customer Experience and Rapport building. Guiding individuals and corporates and empowering them to make the necessary changes in order to be successful, implementing a Customer Experience Strategic plan through her Caring Service Culture programme to help lift service standards and increase profitability.
She is the author of 2 books, Thrive with the Hive and Thriving by Caring, with its Audible version and its French version Prospérer en étant attentionné.
Claire offers a Mystery Shopping and Customer Experience Franchise opportunity, with one in Mumbai and one in Morocco; giving aspiring entrepreneurs the tools and support to become Customer Experience Experts. So together we can inspire businesses globally to be thrive by putting their customers and employees in the middle of everything they do.